I Love them so much...why do they treat me so bad??
I am blessed to live in the land of abundant hobby and craft stores. Michaels, JoAnn's, and Hobby Lobby are all present in this area and I shop all three with some regularity, along with my favorite scrapbooking and stamping stores.
Of the three chains, Hobby Lobby is my favorite. Reasons? First of all, they carry my favorite adhesive (which is no small thing...it's getting a little hard to find). If you are dying to know...it's the Photo Memory Mounting Taper by Pioneer. Second, HL generally has good weekly sales, especially on craft/art supplies. Julian goes thru paint and art paper and brushes like a little painted tornado. I need to be able to buy them on sale. The third reason I really like Hobby Lobby is that they consistantly carry my beloved 12x12 sub-divided page protectors for 4x6 photos at the most reasonable price--$1.99. I have not seen them anywhere else at all. Recently, they even started publishing coupons in the paper. Lastly, I also like HL because they are closed on Sunday.
Today I felt especially lucky because they were offering individual rools of American Crafts ribbon for half price. Three yards for $1.25! How cool is that? See. I was good. Only bought 4. Dozen. Ha!! No really. Just 4 rolls.
I drive about 40 minutes to get to the nearest Hobby Lobby, passing both the other chains on the way. I have always been happy with the service and selection there so I don't mind driving the extra-long distance.
The price of my photo page protectors has gone up from $1.99 to $3.49.
Two different customers in front of me were having issues and Miss Cashier was not being helpful to either. She simply stated her position and did not indicate an ounce of understanding towards either of their dissatisfaction.
Then, she rang up my entire order. My coupon was laying on the counter in plain sight before she started ringing items but apparently she wasn't looking. When she noticed it (after finishing ringing the items) she said "What did you want to use this on?"
Umm, in the history of mankind and coupons, when has anyone not wanted to use the discount coupon on the most expensive item?
With this thought running thru my head...but not out my mouth, I tried to be polite when I said "One of the packs of protectors..."
She looked at me like I had two heads. "OK well I'll have to start over then..." she sighs with obvious exasperation.
I totally don't understand this. But I digress.
No way I was going to hold up the line and be the third customer in a row to have an issue...not over $1.40.
"Don't start over." I said. "I'll use it another time." and put my coupon back in my wallet.
She finished the transaction without incident or apology.
So, here's my question: Why on Earth doesn't a major corporation like Hobby Lobby have a computerized cash register system? What are they thinking? Bar codes...every major store on earth uses a bar-code system...why not Hobby Lobby?? They are decades behind in technology. Why is that?
I'm totally baffled.
Michaels has fine-tuned the coupon acceptance thing down to a science. The cashier scans the coupon at the end of the transaction and the computer automatically deducts the percentage off the highest priced non-sale item. No brain power required.
It also prints a detailed receipt that is easy to read. Hobby Lobby receipts are a mish mosh of jumbled numbers. What a mess!
It's time to take the leap, HL. Jump into the age of computer technology.
For the sake of customers everywhere.
I'm begging here.